Landscaping Jobs in Durham with Growth and Purpose

We are seeking a knowledgeable Customer Service Associate to manage incoming phone, email, and text inquiries to our retail garden center, to drive sales and capture the market of off-site customers. This position will serve as the first point of contact for customers seeking plant advice or information about our products and services, current inventory, and any other questions. This role will spend most of the time at a desk, working on a computer, but some tasks may occasionally require time spent outside with the plants.

This is an on-site, part-time position working approximately 24 hours Thursday – Saturday. Shifts are 8:45am – 5pm. Pay is $17/hour to start, with weekly pay. We offer discounts at the Garden Center and matching 401k retirement savings. Advancement opportunities available as we continue to grow.

RESPONSIBILITIES:

• Answer phone calls, emails, and text messages promptly and professionally. Our Garden Center receives over 80 emails and 1,000 calls each month (and over 3000 in the spring!)
• Respond to incoming email inquiries using our company CRM
• Develop a comprehensive understanding of our products and services, inventory, and pricing, events, and hours and location
• Provide recommendations for plants and products based on customers’ needs and preferences
• Provide accurate information about plant-specific care needs (lighting, watering, soil type), growth expectations, color variants, pricing, current inventory, etc.
• Answer basic plant questions and provide basic advice and solutions to common problems; forward more in-depth questions to appropriate Department Leads
• Explain our Delivery & Installation program, schedule on-site services, accept payment, and generate paperwork; forward larger requests to Landscape Division
• Ensure all orders are entered into VMX correctly and confirm all details: plant types and quantities, pricing, delivery addresses, etc.
• Keep clients informed about order status, service procedures, scheduling, etc.
• Collaborate with the sales team to identify opportunities for upselling or cross-selling products and services. Promote special offers, promotions, and events to encourage sales and enhance customer engagement
• Address and resolve customer complaints or concerns in a courteous manner. Utilize effective problem-solving skills to find satisfactory resolutions and ensure customer satisfaction
• Occasionally help with watering plants, cashiering, and customer care when appropriate

REQUIREMENTS:

• Solid plant knowledge of  annuals and perennials, trees and shrubs, houseplants and tropicals, and soils, fertilizers, and hardgoods categories, as well as general garden center items
• Strong customer service orientation with a friendly and helpful demeanor – must love, love, love talking to customers all day!
• Ability to handle very large volume of incoming inquiries while remaining cool, calm, and collected
• Proficiency in using computers and phones, online systems, and Google Suite
• Ability to multitask and prioritize tasks effectively in a fast-paced environment
• Excellent communication and interpersonal skills
• Attention to detail and accuracy in record keeping and order processing

We are seeking an experienced Landscape Designer to create, showcase, and sell both residential and commercial landscape designs. This person will work alongside our clients and team members to create a design that best caters to the client’s needs and desires. We’re looking to add another in-house designer whose design style aligns with our established aesthetic and the type of work we specialize in.

This is a full-time position paying $50K+ salary plus commission (estimated $30K+ first year). We offer paid time off and holidays; medical, dental, vision, and life insurance; matching 401k; reimbursement for CE credits towards Landscape Contractors’ License and renewal; discounts at the Garden Center; and work-life balance. Advancement opportunities available as we continue to grow.

RESPONSIBILITIES:

• Conduct on-site client consultations to provide design solutions and recommendations
• Generate landscape designs utilizing AutoCAD, including softscaping, hardscaping, lighting, and drainage
• Create design proposals and cost estimates for residential and commercial properties based on accurate field measurements and analyses
• Serve as a primary contact for clients to foster relationships and close sales
• Heavy focus on designing, client consultations, site visits, and revisions. Position supported by a sales and administrative team.

REQUIREMENTS:

• Valid driver’s license with no major infractions
• Bachelor’s or Master’s degree in landscape architecture or landscape design, or a demonstrated depth of horticulture knowledge from prior landscape design experience
• Professional industry experience creating landscape and hardscape designs
• Knowledge of horticultural materials suitable for North Carolina and proper planting techniques
• Strong understanding of landscape construction products, methods, and procedures,   including softscapes, hardscapes, grading, drainage, irrigation, and lighting
• Proficiency in AutoCAD;  additional experience with Adobe Suite or 3D modeling programs a plus
• Tech/computer proficiency and willingness to learn; familiarity with Google Suite and LMN estimating software a plus
• Proven proficiency in increasing sales through lead generation and client relationships
• Friendly, confident, and professional demeanor with  a natural ability for cultivating positive relationships
• Strong willingness, drive, and proactive approach to reach and exceed individual and company goals
• Exceptional attention to detail and organizational skills

We are seeking an experienced Retail Garden Center Manager to step into our vibrant world, where nature and commerce intertwine. In this pivotal role, you will orchestrate daily operations and utilize your innate leadership skills to nurture both people and sales/profitability. With your passion for plants and people, you will build and lead a talented team, cultivating a culture where every customer leaves with not just a purchase, but a piece of their own garden oasis. As a member of the FGS Leadership Team, your insights will guide us toward new heights of growth and innovation. This is your opportunity to make a lasting impact in a role that harmonizes leadership, creativity, and a love for the great outdoors!

This is a full-time year-round position paying $60,000 annually plus incentives. We offer paid time off and holidays; medical, dental, vision, and life insurance; matching 401K; discounts at the Garden Center; and work-life balance. Advancement opportunities available as we continue to grow.

Work days are 8:45am – 5:00pm with one required weekend day and split days off. The workweek averages 40 hours.

RESPONSIBILITIES:

• Employee Management and Training (40%)
  • Be directly involved in helping us build and train a top-notch team
  • Motivate, challenge, and reward individual team members to maximize sales, productivity, and profitability
  • Implement training programs focused on customer service, product knowledge, and added value selling
  • Create and update weekly work schedules according to labor/budget goals
  • Implement and oversee daily workflows and plant care schedules
  • Conduct annual employee performance evaluations to support professional development
• Merchandising and Store Management (25%)
  • Guide purchasing decisions to maintain the correct inventory mix and levels according to departmental goals
  • Coordinate with owners and Department Leads to organize and facilitate seasonal changes of retail items
  • Maintain pricing policies for all retail products and services
  • Oversee the maintenance and upkeep of the garden center, ensuring a clean and inviting atmosphere
  • Collaborate with Department Leads to ensure all plants and products meet or exceed quality standards
• Sales and Customer Service (20%)
  • Direct and oversee customer service initiatives, ensuring a high level of satisfaction and engagement
  • Address customer service issues promptly and effectively, representing the company’s values
  • Assist customers with plant selection and provide expert plant knowledge as needed
• Financial Oversight (15%)
  • Assist in the development of weekly, monthly, and yearly operating budgets
  • Direct and manage the retail team to achieve sales and profit goals for each department

REQUIREMENTS:

• Valid driver’s license with no major MVR infractions
• Proven experience in retail management and supervising employees, preferably in a garden center or related environment
• Strong leadership skills with the ability to motivate and develop a team
• Excellent customer service and communication skills
• Financial acumen with experience in budgeting and inventory control
• Passion for horticulture and a strong knowledge of plants and gardening products
• Teamwork mindset and willingness to be flexible and jump in where needed to assist
• Proficiency in POS systems and Google suite
• Ability to safely lift 50+ pounds and perform physical tasks, including prolonged standing, bending, kneeling, and walking on gravel and slopping ground
• Willingness to work outdoors in all weather conditions

We are seeking experienced Installation Landscapers to join our team. Our crews take landscapes to the next level by bringing custom designs to life: planting gorgeous greenery,  building beautiful custom paver and stone designs, installing irrigation and lighting, and everything in between. The ideal candidates have a passion for landscaping and are hard working, team players, detail-oriented, and work with integrity and professionalism.

This is a full-time year-round position paying $16-21/hour (non-driver), $18-21/hour (driver), $20-24/hour (mason), $22-25/hour (crew lead), with weekly pay. We offer paid time off and holidays; medical, dental, vision, and life insurance; matching 401k retirement savings; discounts at the Garden Center; and work-life balance. Advancement opportunities available as we continue to grow – including the opportunity to move to Crew Lead for the right person!

Work day is 6:55 AM to variable end time (usually around 4:30 PM) Monday through Friday. Work week averages 45 hours with paid overtime. Saturday work is rare and we never work on Sundays or holidays.

RESPONSIBILITIES:
**NOTE: This is NOT a lawn maintenance role (no mowing, blowing, trimming, etc.)

• Plant shrubs, trees, flowers, and install sod
• Install and repair drainage, irrigation, landscape lighting, and other site amenities
• Assist with constructing hardscapes: stone & paver patios, retaining walls, edging, steppers, dry creek beds, etc.
• Operate large machinery (trucks/trailers, loaders, and dingos) and bed edgers, sod cutters, stone saws, etc.
• Routinely interact with clients and crew members in a professional manner
• Produce a superior product that enhances our customers’ lifestyle
• Work closely with a team to create a positive work environment and accomplish a common goal

REQUIREMENTS:

• MUST have a valid driver’s license with no major MVR infractions
• Previous experience in landscaping: planting, tree and hedge pruning, lighting, irrigation and drainage work
• Experience with irrigation and landscape lighting a plus
• Experience in masonry or hardscaping a plus
• Ability to operate equipment proficiently and safely
• Ability to perform physical work in outdoor conditions, both hot and cold
• Physical capability to lift greater than 50 lbs.
• Bilingual (Spanish and English) a plus

We are seeking an experienced Lawn Maintenance Landscaper for our Enhancement Crew. This team takes yards to the next level with meticulous detail work and fine tuning, above and beyond routine lawn maintenance. Crew members are hard working, team players, and work with integrity and professionalism.

This is a full-time year-round position paying $19+/hour, with weekly pay. We offer paid time off and holidays; medical, dental, vision, and life insurance; matching 401k; discounts at the Garden Center; and work-life balance. Advancement opportunities available as we continue to grow.

Work day is 7:00AM to variable end time (usually around 4pm). Work week is Monday – Friday and averages 40 hours with paid overtime. Saturday work is occasional as needed, and never any Sunday work.

RESPONSIBILITIES:

• Technical and specific shrub trimming based on plant type and time of year
• Edge and trim beds, prune trees and shrubs, weed, spread mulch and pine straw
• Small-scale plant and annuals installation
• Some routine lawn maintenance: Mow grass, water lawns and flower beds, blow leaves and brush, aerate and seed
• Operate large machinery: trucks and trailers, ride-on and walk-behind mowers, etc.
• Operate handheld equipment: blowers, weed eaters, aerators/seeders, etc.
• Work closely with a team to produce a superior product that enhances our customers’ lifestyle
• Routinely interact with clients and crew members in a professional manner
• Create a positive work environment for fellow team members

REQUIREMENTS:

• MUST have a valid driver’s license with no major MVR infractions
• Bilingual (Spanish and English) strongly preferred
• Strong understanding of how and when to prune and trim shrubs
• Detail-oriented mindset and keen eye
• Previous professional lawn maintenance experience with focus on enhancement
• Landscape lighting and/or irrigation experience is a plus
• Ability to operate equipment proficiently and safely
• Ability to perform physical work in outdoor conditions, both hot and cold
• Physical capability to lift greater than 50 lbs

We are seeking an experienced Lawn Maintenance Landscaper to join our team. Our crew takes yards to the next level with skilled routine care and a passion for making landscapes look pristine. Crew members are hard working, team players, and work with integrity and professionalism.

This is a full-time year-round position paying $17+/hour (non-driver) or $18.50+/hour (driver) based on experience, with weekly pay. We offer paid time off and holidays; medical, dental, vision, and life insurance; matching 401k; discounts at the Garden Center; and work-life balance. Advancement opportunities available as we continue to grow.

Work day is 7:00AM to variable end time. Work week is Monday – Friday and averages 40-50 hours with paid overtime; four day workweeks during high season. Saturday work is rare and we never work on Sundays or holidays.

RESPONSIBILITIES:

• Mow, trim, and edge turf and beds for an overall neat and tidy appearance
• Prune shrubs and maintain plant health
• Weed and care for plants in beds
• Blow leaves and brush from lawns, walkways, patios
• Mulch installation
• Seasonal aeration and seeding
• Small-scale planting and annuals installation
• Operate large machinery: trucks and trailers, ride-on and walk-behind mowers, etc.
• Operate handheld equipment: blowers, weed eaters, aerators/seeders, etc.
• Work closely with a team to produce a superior product that enhances our customers’ lifestyle
• Routinely interact with clients and crew members in a professional manner
• Create a positive work environment for fellow team members

REQUIREMENTS:

• MUST have a valid driver’s license with no major MVR infractions
• Previous experience in landscape/lawn maintenance
• Ability to operate equipment proficiently and safely
• Ability to perform physical work in outdoor conditions, both hot and cold
• Physical capability to lift greater than 50 lbs.
• Bilingual (Spanish and English) a plus

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