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Client Care Associate

THE POSITION:

For Garden’s Sake is a family-owned garden center and landscaping company, in operation since 1999. We are continually growing, and offer customers a one-stop shop for plants, landscape design/installation, and lawn maintenance services.

We are seeking an experienced Client Care Associate to help coordinate and drive workflow for both the Lawn Maintenance and Landscape Installation Divisions. This person has a proven track record of increasing sales, excellent customer service skills, and prior professional experience  with landscape design and installation and lawn maintenance practices (or strong personal understanding).

This is a full-time position, with pay starting at $16/hour based on experience. We offer PTO and paid holidays; medical, dental, and vision insurance; 401k; and work-life balance. Advancement opportunities available as we continue to grow.

RESPONSIBILITIES:

  • Track and screen/vet service requests
  • Schedule estimates and consultations
  • Work with our designers to proof and send estimates, then follow-up as needed
  • Lead client correspondence (via phone, email, and text) for new and existing clients
  • Occasionally run errands or deliver items to job sites

KEY SKILLS & REQUIREMENTS:

  • Admin experience in landscaping, construction, or industry-related company
  • Significant knowledge of horticultural materials, proper planting techniques, and landscaping construction products and procedures; Bachelor’s degree and/or demonstrated knowledge from prior landscape experience a plus
  • Prior experience installing plants and/or hardscaping materials a plus
  • Prior experience increasing sales through lead generation
  • Professional demeanor, excellent communication skills, and strong customer relations experience
  • Proficiency with Google Suite, especially Docs and Sheets; knowledgeable in Quickbooks a plus
  • Bilingual (Spanish and English) a plus
  • Valid driver’s license with no major MVR infractions

Apply For This Position Here